FAQs

Please send ALL photo session inquiries to LolaOPhotography@gmail.com


*All dollar amounts mentioned are in USD and all times mentioned are in the HST zone.

Q: What’s the best way to reach you?
A: Email is best.  

Q: What types of photo sessions do you do?
A: Lola specializes in portraits for individuals (plus headshots), families, couples, and children.  She can also cover engagement sessions, intimate weddings (including 15 people or less), fashion shoots (plus portfolio and comp card sessions), product shoots (vegan/vegan friendly only), and food photography (vegan/vegan friendly only).

Q: How do I book a photo session?
A: Bookings are handled on a first come, first serve basis.  Please contact Lola via email or telephone (emails tend to get quicker responses for those outside of Hawaii) to make your booking request.  Please make sure to specify what type of photo session you are interested in booking, your party size, and your desired date/date range.  After a date and time have been decided you will receive a Paypal invoice containing your purchase details (major credit cards are accepted).  

You must pay a deposit in order to reserve your booking.  The deposit is equivalent to half of your session fee or $50 (whichever amount is greater).  You will have 24 hours (for standard bookings), 6 hours for next day bookings, and one hour for same-day bookings, to pay your deposit.  After the aforementioned times have passed, any unpaid invoices will be cancelled and you must contact Lola O Photography if you are still interested in booking a session.   No bookings will be reserved until a deposit has been paid, no exceptions.  This means that if your invoice is cancelled due to non-payment, your desired date and time may no longer be available.

After payment has been received, you will receive a confirmation email.  At this point, your date and time are locked into Lola’s calendar. Once your booking has been made, an agreement form outlining the policies will be sent to you via Docusign.  Your agreement must be signed before any photos will be released to you.

Q: Where can I see your work?
A: Please click the “Portfolio” tab on the website.  You can also see Lola’s work on the blogFacebook, Instagram, Twitter, and Modelmayhem.  Lola only post/shows photos of clients with their permission.  What you see online is what Lola has available to show, as far as family/engagement/maternity/couple’s portraits are concerned.  A lot of her earlier work (and some current work) is from photo sessions she did with models, so they will mostly be close-up portrait shots.

Q: What if I need to reschedule my photo session?
A: If a session needs to be rescheduled for reasons other than imminent weather, a $50 fee applies if made 72 hours before your session.  For reschedules made less than 72 hours of scheduled photo session, a $100 fee applies.  Reschedules are subject to availability and deposits are non-refundable.

Q: What if I need to cancel my photo session?
A: Please be aware that deposits are non-refundable.  If you cancel your photo session you will lose your deposit.

Q: What if I am late to my photo session?
A: Your photo session begins at your scheduled time.  If you are late but still want the full time originally requested, you must pay for a time extension which is $2/minute of extra time.  All overtime fees must be made in full in order for any photos to be released.   

If you choose to not extend your time, you will forfeit your originally quoted amount of minimum photos and will be sent however many good photos that came out of your photo session.

Major credit cards and cash are accepted.  Please have the exact amount needed as change will not be provided.

Q: What location options do you have available?
A: Various options are available, on the island, and location suggestions can also be made upon request.  There is a travel fee of $0.56 for any distance over 20 miles round-trip from 96815. 

*Lola is not responsible for the appearance of any venue/location chosen.  Please see the pricing page for photo editing details.

Q: Can Lola accommodate a specific venue I want to choose?
A: Depending on the venue, this might be a possibility.  If limited space is provided for Lola to shoot (such as in a backyard or on a boat, for example) she will do her best to give you as many options as possible but can make no guarantees, other than a minimum number of photos to be delivered.  If you have booked Lola to shoot in such a space, please take this into account when viewing your photos.

Some locations may be off-limits due to strict policies of those locations (e.g. state reserves).  Please make sure to find out if photography can be done at your desired outdoor venue before contacting Lola.  Please see the shoot locations list for already approved locations.

*Lola is not responsible for the appearance of any venue/location chosen.  Please see the pricing page for photo editing details.

Q: When should I schedule my session?
A: It is recommended that you schedule your session in the beginning of your trip in case it needs to be rescheduled due to weather.  Also, if you will be out in the sun a lot during your trip, you may want to take your photos before you have a chance to possibly get sunburned.

Q: For what time of day should I schedule my photo session?
A: This depends on the time of year and location on the island where you wish to shoot.  After you send your inquiry and express definite interest in setting up a session, you will be sent either a time or a time range that Lola is available, on the date(s) you wish to book.  It is recommended that you choose a time closest to sunrise or sunset, for best lighting (early mornings are best, to avoid large crowds, in certain areas).  To find out what time the sun will rise and set on the date you wish to shoot, click here and plug in the date.  

If you need or want to book your session for the middle of the day, and your desired time is available, please be aware that this might weaken the quality of your photos.  Lighting is harshest in the middle of the day when the sun is high in the sky so that time frame is best to be avoided.  However, accommodations will be made, when possible.

Q: I don’t know how long of a session I should book.  Any suggestions?
A: For parties of one to four people, 30 minutes should suffice unless you have wardrobe changes.  For parties of five to ten people, at least 60 minutes is recommended.  For parties of more than 10 people, 1.5-2 hours are recommended.

If you have small children, keep in mind their general temperament.  You know your children best so if you think they will get restless quickly either opt for less time or bring their favorite toys, or a cartoon they can watch on a tablet, to keep them occupied when they are not in in front of the camera.  If you think it will take some time for your children to warm up to the camera, opt for more time.  

If there is time available, you are welcome to buy more time at the end of your scheduled photo session and Lola will continue taking photos, after payment has been made.

Q: Can I schedule my session on a major US Holiday?
A: There is a $100 fee that applies to photo sessions scheduled on major US holidays and scheduling is subject to availability.  Please note that photography is not permitted on holidays at some locations (e.g. Lanikai Beach).

Q: What should we wear to our photo session?
A: Wear something that makes you feel great!  Try to avoid logos as they can be a distraction to an otherwise great photo.  Bright and solid colors are good and matching colors for families tend to also photograph well.  If you feel comfortable going barefoot in the sand and water, make sure to bring a pair of sandals/slippers with you, if possible, so you don’t have to worry about putting wet feet back into closed-toe shoes.  If you keep in mind the location background and go with colors that compliment the scenery, you should be good to go!  Also, it doesn’t hurt to do a Google search for family photos to get some ideas.

Please keep in mind that it can get very windy here, at times, so if you have long hair it is suggested that you bring a hair tie or clip, just in case.

Q: Can I change outfits during my session?
A: If your session is less than one hour, wardrobe changes are not advised.  Although, if you have something that can be pulled over your first look and that is quick and easy to put on, that shouldn’t be a problem.  Also, it doesn’t hurt to bring a change of clothes in the event that you realize there is a stain on yours or your children’s clothing, for example.  Please indicate if you will be having wardrobe changes so Lola can bring a portable changing room for locations that do not have public restrooms.

Q: What if I miss my photo session?
A: No refunds of any kind will be given for no shows or cancellations.  If you do not show up to your photo session but still wish to have your pictures taken by Lola, you must contact her to schedule a brand new session (subject to availability).  

Q: When will I receive my photos?
A: Two weeks from your shoot date (by 11:59pm, HST, Hawaii Standard Time) you will receive an email with a Dropbox link that will direct you to a photo gallery.  From there, please promptly download your photos as your link will expire in five days!  If you need more time to download your photos, please let Lola know and she will be happy to accommodate.

There is no need to email previous to the deadline to check on the photos.  Please do on inquire as to the status of your photos before the deadline has passed unless you wish to expedite your photo delivery.  If, for some reason, you have not seen your email with the Dropbox link by 11:59pm Hawaii Standard Time, please feel free to contact Lola, at that time.  To see what time it is in Hawaii now, click here.

Q: Can I get my photos sent to me sooner?
A: Yes.  Please see the pricing page for expediting service fees.  Expediting services are dependent upon availability.  Delivery date is determined by the date and time your invoice is paid.  Invoices must be paid by 6pm HST in order to secure that date as your payment date.  Invoices paid after 6pm HST will have a payment date that reflects the following day, unless otherwise stated.  To see what time it is in Hawaii now, click here.

Photos will be delivered via a Dropbox link, sent to the email address provided by client, by the specified time frame depending on when the invoice is paid.  If you pay for expediting services after your photo session, your photos will be delivered based on the day and time you paid.  If you pay for expediting services before your photo session, your photos will be delivered based on the time your photo session ended.

Example: Say you have a 30 minute photo session on Monday, that ends at 6pm, and want your photos in 72 hours.  You already paid the expediting fee before your session took place.  In this case, you would receive your photo link by 6pm on that Thursday.

Q: Can I receive more than the minimum number of guaranteed photos?
A: Lola will send as many good photos that came out of your photo session.  After that, if she finds additional photos that may not be “perfect” but are still great, she will also send those.  That is where you have the opportunity to request photo edits. Why throw out a good photo because a strand of hair blew in your face?  Lola can fix that!

*Lola is not responsible for the appearance of any venue/location chosen.  Please see the pricing page for photo editing details.

Q: Can I have all of the photos taken during my photo session?
A: For quality assurance purposes, Lola does not send all photos taken during a session under any circumstances.  

Q: But I really want to see all of the photos!
A:  Before sending photos, Lola takes time to eliminate photos that are test shots, photos containing people who are blinking, duplicates, etc.  Especially with group shots, there will inevitably be 50-90% of unusable photos due to people blinking, looking away, fixing their hair, looking down, squirming etc.  

Think of it this way, if you were to go to the store to buy a box of cookies that you heard are really good and you noticed, while eating them, that there were a bunch of cookies that didn’t taste good because they were burnt or had too much sugar, salt, or flour… you probably wouldn’t ever want to buy those cookies again.  And you would probably tell other people not to buy them, either, because they were gross!

Each photo session is like a new batch of cookies with different people, different lighting, a different setting, different weather conditions, etc.  It is very unlikely that every photo taken will be great, unless we all just get lucky that day.  Please understand that client satisfaction is priority and this includes only sending good photos!  In addition, it would reflect poorly on Lola O Photography if photos were sent that weren’t good.  

Please keep in mind you are hiring Lola to take and send quality photos. If, instead, you prefer to have someone simply take and send a lot of photos of you regardless of quality, there may be another photographer out there who better meets your needs.

Q: Will my photos be retouched (edited)?
A: Lola will edit obvious distractions of photos at her discretion (e.g. if someone photo-bombed your shot but she feels it is too good, otherwise, to not send).  Should you wish to have specific photos edited, you may order them by sending an email request and paying the invoice that follows.  If ordering photo edits after your photos have been removed from Lola’s database (45 days after your photo session), please email your photo(s) in as high resolution as possible, for best results.  Photo edit pricing can be found on the pricing page.

Q: Can I get my photos sent to me on a cd?
A: Absolutely!  CDs are $5/each plus tax and shipping.  You are welcome to order a disc upon booking your shoot and for as long as Lola has your photos in her database.  Typically, CDs are able to hold approximately 70-100 photos.  Depending on how many good photos came out of your session, more than one CD might be needed.  If more than one CD is needed for your files, you will be notified and given the option to have all photos saved and sent or decide which photos you would like to have put onto your CD (after reviewing your photo gallery online).  At this point, if more CDs are desired, you will be sent a Paypal invoice.  Your CD(s) will be mailed after your invoice has been paid and your photos have been sent to you via email.  If you wish to have your edited photo(s) included on your CD(s), your CD(s) will be sent after your photos have been edited and sent to you via email.  

Any CDs ordered will be sent to the address provided by client.  Arrival time depends on client’s location.  If special requests are made (e.g. you want to see your edited photo before your CD is shipped), delivery time will be further delayed. You will receive an email with a tracking number after your cd has been shipped.  If you do not receive your CD within two weeks after you receive said notification, please let Lola know immediately.

Shipping fees and taxes apply.

Q: For the photo edit that comes with my package, do I get to choose the photo?
A: Yes.  After reviewing your photos in your Dropbox gallery, please respond citing the four digit number in the file name of the photo to which you would like to apply your full edit.  You may also order additional edits.  Photo edit pricing can be found on the pricing page.

Q: If I order photo edits, when will they be sent to me?
A:
 Two weeks after you have made your photo edit request (or after your invoice has been paid, whichever date comes last), your edited photo(s) will be sent to you either as email attachments or via email with a Dropbox link (depending on the total file size).  If you are sent a Dropbox link, it will expire in five days.  If you wish to have your edited photo(s) put on your CD(s) before they are shipped, please make sure to specify that.  See above fore further details regarding CDs.  Edited photos will be deleted from Lola’s database with the rest of your photos (45 days from you shoot date).

Q: Can I order prints of my photos?
A: At this time, prints are not an available option but you have the right to print your photos on your own.  However, Lola does not release the rights for sale of photos taken by Lola O Photography.  If someone is requesting to publish your photo(s), please have them contact Lola directly.

Q: Can I post photos from my session on my social media pages?
A:  Yes.  You are also welcome to post photos as you wish.  Please feel free to tag Lola O Photography!

Q: My photo session was several months ago but I lost my photos.  Can Lola resend them to me?
A: No.  Please be aware that photos are kept for 45 days after your photo session and then for another couple of weeks in the Dropbox trash folder.  After that point, they are automatically removed from Lola’s database (this includes edited photos).  It is recommended that you save your files to at least two places (i.e. your computer and/or an an external hard drive, in addition to a flash disc, a CD, the cloud etc.).  Unfortunately, Lola cannot recover files that are no longer in her database.  

 

Have a question that needs answering?  Please send it to lolaophotography@gmail.com!

Leave a Reply

Your email address will not be published. Required fields are marked *